FAQ

Who roasts the coffee?

Partner roasters. Hornet Coffee Company curates the shelf and routes you through Flight Concierge; our partner roasters roast and ship fresh. Every bag is meant to be drunk, not displayed.

Is this veteran-owned?

Yes. Founder Trevor Hull flew the F/A-18 Hornet on two combat deployments. The company is veteran-owned.

What should I order first?

Start with a sample pack. The Best Sellers Sample Pack (6 Bean, Cowboy, Breakfast, Peru, Mexico, Bali) is the fastest way to find your lane without committing to a single roast.

Shop the Best Sellers Sample Pack

Do you offer grind and bag size options?

Yes, where the product page lists them. Choose whole bean or a grind to match your brewer, and pick the size that fits how fast you drink it. Freshness matters more than stockpiling.

Where do you ship?

We ship every coffee anywhere in the US. Some coffees also ship to Canada; look for “Ships to US & Canada” on the product page. If something in your cart can’t ship to your address, checkout will tell you before you pay. Canadian orders ship from the US in USD, can take 1 to 3 weeks, and Canadian GST/HST plus a carrier or Canada Post handling fee may be collected on delivery. Details are on our Shipping & Returns page.

How long does shipping take?

Partner roasters roast and pack to order, so allow a few days for roasting and packing before the carrier has it. Transit time then depends on your location. Tracking goes out when the order ships. Details are on our Shipping & Returns page.

What is Flight Concierge?

Flight Concierge is live. Tell us how you drink coffee and it routes three bags from the curated shelf, then a $24.99 Best Sellers Sample Pack if you want a flight instead. Open it on the AI Concierge page.

How do I contact you?

Email trevor@hornetcoffeecompany.com. You can also use the Contact page.

What if my first match isn’t right?

First match not quite right? Within 14 days of delivery, email us with your order number — we’ll issue a one-time rematch credit so you can run Flight Concierge again. One rematch per customer; not unlimited free coffee. Email trevor@hornetcoffeecompany.com.