Shipping & Returns

We ship every coffee anywhere in the US. Some coffees also ship to Canada. Look for “Ships to US & Canada” on the product page. If something in your cart can’t ship to your address, checkout will tell you before you pay.

We roast to order. That means your coffee is packed for you, not pulled off a warehouse shelf that has been sitting for months. Please allow a few days for roasting and packing before your order ships.

Shipping

We ship within the United States. Items marked “Ships to US & Canada” can also ship to Canada. Transit time depends on your destination and the carrier. You will receive tracking once the order is on the way.

Canadian orders ship from the US in USD and can take 1 to 3 weeks. Canadian GST/HST plus a carrier or Canada Post handling fee may be collected on delivery; the recipient pays any duties, taxes, or brokerage or handling fees charged on import.

We do not advertise a free-shipping threshold. Shipping is calculated at checkout so you see the real number before you pay.

Returns

If something is wrong with your order, contact us. We keep this simple and honest. Email trevor@hornetcoffeecompany.com with your order number and we will make it right.

Because coffee is roasted to order, we cannot accept returns on opened bags that were roasted and shipped as requested. If a shipment arrives damaged, late beyond reason, or incorrect, tell us.

Flight Concierge rematch

First Concierge match not quite right? Within 14 days of delivery, email trevor@hornetcoffeecompany.com with your order number. We’ll issue a one-time rematch credit so you can run Flight Concierge again. One rematch per customer — not unlimited free coffee.

Questions

Hornet Coffee Company
Trevor Hull
trevor@hornetcoffeecompany.com